Orders & Service

Orders & Delivery

• My order arrived damaged. What should I do?
• What are the expected delivery times?
• Order not showing up in MyVanMoof
• What countries do you ship to?
• Do I need to pay for home delivery?
• Does VanMoof offer pay installments?
• See all 7 articles

Returns & Refund

• Packing instructions for returning the VanMoof S5A
• What is VanMoof's return policy?
• How do I cancel my order?
• When do I get my refund?
• How can I return my accessory?

Warranty & Complaints

• My order was lost. What should I do?
• What if I want to file a complaint?
• New Vehicle Limited Warranty Guidelines

Partner Network

• EU: VanMoof Service Partners
• US: US B2B Rider Support
• Test ride the VanMoof S5 or A5.
• How to become a partner