Orders & Service

Bike service: Our Partner Network

• Servicing Your VanMoof: Warranty, Repairs & Maintenance
• VanMoof Up-Trade
• Recommended Retail Prices in the VanMoof Service Network
• Become a VanMoof Partner
• Lease a VanMoof
• Maintenance

Orders & Delivery

• Where to buy VanMoof
• Payment options
• Managing orders
• How our bike delivery works
• Pay in installments
• Where can I find my invoice?
• See all 7 articles

Returns & Refund

• Our return policy
• Adjusting or Canceling orders
• Returns and exchanges
• Bike returns packing instructions
• How to Schedule a UPS Pickup for your Bike Return
• Tracking your return & refund

Warranty & Complaints

• Lost packages
• File a complaint
• New Vehicle Limited Warranty Guidelines

Leasing

• Leasing FAQs