Orders & Service

Orders & Delivery

• Where can I find my invoice?
• My order arrived damaged. What should I do?
• What are the expected delivery times?
• Order not showing up in MyVanMoof
• What countries do you ship to?
• Do I need to pay for home delivery?
• See all 8 articles

Returns & Refund

• How do I return or exchange an order?
• Packing instructions for returning the VanMoof S5 & A5
• How to Schedule a UPS Pickup for your Bike Return
• My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?
• When do I receive my refund?
• Did you receive my return?
• See all 10 articles

Warranty & Complaints

• My order was lost. What should I do?
• What if I want to file a complaint?
• New Vehicle Limited Warranty Guidelines

Partner Network

• EU: VanMoof Service Partners
• Test ride the VanMoof S5 or A5.
• How to become a partner