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  1. VanMoof Help
  2. Orders & Service
  3. Returns & Refund

Returns & Refund

  • How do I return or exchange an order?
  • Packing instructions for returning the VanMoof S5 & A5
  • How to Schedule a UPS Pickup for your Bike Return
  • My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?
  • When do I receive my refund?
  • Did you receive my return?
  • What does it cost to return an item?
  • What is VanMoof's return policy?
  • Adjusting or Canceling Your Order
  • When do I get my refund?

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