• How do I return or exchange an order?
• Packing instructions for returning your VanMoof
• How to Schedule a UPS Pickup for your Bike Return
• My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?
• Return and Refund status questions
• What is VanMoof's return policy?
• Adjusting or Canceling Your Order
• When do I get my refund?