If your bike is unresponsive, needs to reconnect or refresh, or behaves unexpectedly, try resetting it first.
- Reset the bike: Press and hold the power button under the horizontal tube for 15 seconds.
- Reconnect Bluetooth: The reset removes the Bluetooth connection between your bike and phone. Forget the bike in your phone’s Bluetooth settings, then reopen the VanMoof app and pair the bike again.
If the reset doesn’t resolve the issue, find a nearby VanMoof service partner here. For more information, read this servicing article.