If your S6 is acting unexpectedly — such as making a rattling noise, which might be coming from your rear wheel — this is often caused by an issue with the Hub. Please follow these steps to get this resolved.
What is happening?
- There's a noise coming from the rear wheel of the S6 Series. This can be something like a:
- rattling noise,
- clicking noise,
- recurring ticking noise.
What do I need to do?
We advise to stop riding your bike and visit a service partner to have the rear wheel checked.
It might be a minor issue with the bolts on your rear hub. We have seen a case where this caused the brake disc to come loose. We therefore advise having the bike checked whenever you hear a sound coming from the rear wheel.
Find a VanMoof Service Partner
VanMoof Service Partners are local high-quality bike shops that are VanMoof-trained.
When the time comes for your VanMoof to get a little extra attention, you need expert support to get back on the road – and fast: That’s where the VanMoof Service Partner network comes in. Book an appointment directly with them.
You can find a Service Partner on our interactive map here.