Registration & Connectivity Issues

S6 Registration Issues

If you are having trouble registering your S6 bike, please follow these steps. Skip this step if you see the bike in your VanMoof App > Settings and go to S6 Connectivity Issues below.

1. Check for an App Update.
   • Please make sure your VanMoof app is updated to the latest version.
   • iOS: Visit the App Store and update to at least version 25.4 (79) or higher.
   • Android: Visit the Google Play Store and update to at least version 25.4-beta3 or higher.
2. Try to Register Again.
   • Once your app is updated, please try to register your S6 bike again.
3. If the Issue Persists, Contact Support.
   • If you are still unable to register, the validation code may be incorrect.
   • Please reach out to our support team here and provide the following information to help us assist you faster:
     • A picture of the Bike ID sticker (found underneath the bike, between the pedals).
     • A picture of the back of the manual.

S6 Connectivity Issues

If you are experiencing issues with your S6 connecting, please follow these steps in order.

Validate Before Troubleshooting

Before starting, please check the following:

• Make sure the bike is charged. Charge the bike for at least four hours after unboxing it.
• Check the App Settings. In the VanMoof app, go to Settings and ensure that your S6 bike is selected or registered correctly. If you own multiple bikes, make sure to select the S6 before unlocking.

Troubleshooting Steps

1. Reset the Bike.
   • Press and hold the Power button underneath the top tube for 10 seconds to reset the bike.
   • Try to reconnect after the reset.
2. Disconnect Other Devices.
   • Ensure all other devices and apps that could be trying to connect to the bike are closed or disconnected (e.g., iPads, smartwatches, other phones nearby, etc.).
   • Try to reconnect again.
3. Reset the Bluetooth Device.
   • This step will clear the bike from your phone's Bluetooth memory.
   • For iOS:
     1. Open your phone's Settings app.
     2. Go to Bluetooth.
     3. For each "VANMOOF" device, tap the 'i' icon, then tap "Forget This Device."
     4. Restart the VanMoof app and try to connect again.
   • For Android:
     1. Open your phone's Settings app.
     2. Go to Connected Devices.
     3. For each "VANMOOF" device, tap the 'settings' icon, then tap "Forget."
     4. Restart the VanMoof app and try to connect again.
4. Contact Support.
   • If you have followed all the steps and the issue is not solved, please contact VanMoof support here for further assistance.