Re-install necessary
If the below troubleshooting does not help, please go to your VanMoof Service Partner to re-install the firmware on your bike.
Symptoms: No motor support and/or handlebar buttons not working after updating to FW v1.11.0.
Required Steps:
- Wait 30 Seconds: When the bike plays the "update complete" sound, wait 30 seconds before turning the bike ON.
- Manual Power On: If handlebar buttons do not work, turn the bike ON using the power button under the toptube.
- Bike Reset (Fallback): If steps 1 and 2 do not resolve the issue, press the power button under the top tube for 15-seconds to reset and restore functionality.
Did you reset your bike?
Did you reset your bike by holding the power button for 15 seconds. This also resets Bluetooth. In your phone’s settings, forget the Bluetooth connection, then open the VanMoof app to pair again.