Change your account email address

There are several reasons you might want to change your email address. For instance, you may have a new email address you prefer to use, or you might be leaving your current job and need to update your contact information. This way, you can continue to receive important notifications and updates about your bike. Selling your bike or changing ownership? Find instructions here.

Steps to change your email address:

1. Log into the VanMoof app with your old account.
2. Open the settings tab.
3. Select the 'Profile' icon in the top right.
4. Edit your account details and enter a new email address.
5. Confirm the new email in your inbox.

Please note: To use this function, you must still have access to your VanMoof app. You do not need to have access to your old email address in order to make this change. This means that even if you can no longer access your previous email, you can still update your email address in the app, ensuring you remain connected and informed.

Running into an error?

Ensure you are not trying to change your account to an email address already associated to a VanMoof account. You will need to use an email address that is not used for an VanMoof account yet.