Generate a new validation code

Selling your bike or changing ownership? Follow these steps to generate a new validation code.

VanMoofs are well protected and need a validation code to link to an account. To change ownership, you will need to generate a new validation code. The code in the rider manual will no longer be valid since it has already been used. 

Generate a new code (2 minutes)

1. In the VanMoof App, go to the Settings tab. Navigate to the bike you’d like to change ownership of and scroll down to click on the Advanced settings. 
2. Scroll down and click Remove bike from account. This will show a pop-up to confirm that you want to delete ownership.
3. Verify with your account password to show you are the owner and confirm in the next step. 
4. Note the email address shown in the last step and search for the VanMoof email with the new validation code. (This email can take up to 10 minutes) 
5. Share this code with the new owner so that they can register the bike.

Steps in the VanMoof App:

Remove ownership in the Settings.	Confirm in the second step.	Fill in your password to confirm that you are the owner.	Confirm that you want to remove ownership.	The validation code is now in your e-mail inbox.

Troubleshooting

General connection problems

Does the bike show up in your Settings, but still having issues connecting to your bike? Find tips here.

New email address 

You don't need a new validation code to change your email address. Only thing you need is access to the VanMoof app. Go here for instructions

I don't have a QR Code, just the manual code.

Go ahead with the regular registration flow. After a few seconds, the message "Enter codes manually" will appear. Click that message and you can enter the Bike ID and Validation Key in the next step. 

The Validation Codes are not working. 

When you enter the details included with the bike and get the message "Codes not working," this means that the bike is still registered, the codes were already used or are wrong. Please contact the previous owner to deregister the bike from their VanMoof account and request that they share the new codes.

NOTE: The code in the rider manual will no longer be valid since it has already been used. 

Second-hand VanMoof without ownership details

VanMoofs are well protected and need a validation code to link to your app. This app is your digital bike key. Make sure that these details are included when buying a VanMoof. You can't open a bike without a key.

If the seller can't supply you a validation code, think twice about buying it and check with the local police registry. If you are not the first owner, you will need a new validation code. The code in the rider manual is no longer valid because it has already been used. 

We advise always checking the validation code before buying a VanMoof. Reach out to the previous owner and ask them for a new validation code. They are able to provide you with new validation codes by following the above-mentioned steps. (Takes less than 2 minutes)

Re-gain access without an account or previous owner

Always reach out to the previous owner first. If that is not possible for some reason, and you don't have access to the previous owner to follow this process, please reach out to our Support Team. Have the following data ready to prove ownership:

• The original manual: showing the BikeID (or frame number) and original validation code
• A picture of the BikeID / frame number sticker (underneath the pedals)
• Email address associated with your VanMoof app account. Please note that this vetting process can take up to 5 days.

If you don't have access to the original manual, use this data instead:

• Documentation verifying your ownership: original VanMoof or VanMoof Partner invoice. 
  • S3 & X3 and older: Only Official VanMoof invoices are accepted. ℹ️ These bikes were only sold by VanMoof and through selected Leasing Partners, pre-2023. Ensure that you share the invoice for the initial purchase. Reseller invoices are not accepted. 
  • S5 Series and newer: Official VanMoof invoice, or an invoice from an official Sales Partner.
  • Please note: the invoice date needs to match the first registration date of the bike. Without this proof, legal ownership can't be verified. 
• A picture of the BikeID / frame number sticker (underneath the pedals)
• Email address associated with your VanMoof app account. Please note that this vetting process can take up to 10 days.

App shows "Hmm, it's taking longer than expected"

The app shows a screen that says "Hmm, it's taking longer than expected. We'll try to connect to your bike in the background, please stay where you are. Button: I'll register my bike later.".

This means that the validation code was correct, but unfortunately, the connection between the bike and your phone has not been made. This is caused when the bike is not responding to your phone, your phone is not connected to the internet, or the bike has electrical problems. 

Steps to solve:

1. Press I'll register my bike later. 
2. Reset the bike by pressing the power button (at least 10 seconds) to perform a power cycle (turn off and on again). 
3. Close the VanMoof app, restart your phone, and re-open the VanMoof app. Make sure your Bluetooth is enabled. 
4. Look for the Settings tab. If your bike shows up there, but still does not connect, your bike needs to be diagnosed by one of our partners. Look for a local service partner on our map.