Having trouble connecting to your ride? Follow these steps to get back on the road.
If you’ve connected before
Check your account. Ensure you’re logged into the VanMoof app (Settings > Profile) with the correct details.
Clear the air. Disconnect other devices like tablets, watches, or headphones. Ensure no third-party apps are running in the background.
Select your ride. If you have multiple VanMoofs, confirm the right one is selected in your settings.
Update and refresh. Check the App Store or Play Store for app updates. Ensure you have an active internet connection to refresh your digital keys.
Restart everything. Toggle Bluetooth off and on in your phone settings. Force close the app, then restart your phone.
Reset your ride. Hold the power button under the top tube for 10 seconds.
S6 series and S5 & A5. Remove ‘VANMOOF’ from your Bluetooth settings and repair when prompted after force closing the app.
If it’s your first time connecting
Register first. Your ride must be registered in the app before it can connect.
Get online. An internet connection is required to download your digital keys.
Still stuck?
The bike could have entered deep sleep mode because of low or high temperatures. Make sure the temperature is between 5 °C – 30 °C and press the power button (bottom of the top tube) for at least 10 seconds to reset the bike.
If you’re still not connected, find a nearby location in our Partner Network to book a service.