How to use the VanMoof Repair Mode

VanMoof introduces Repair Mode; an in-App feature designed to facilitate secure handover of your bike to a VanMoof partner for repair services across all VanMoof bike models. 

How to use the VanMoof Repair Mode? 

To activate Repair Mode, you will need the following:

  • VanMoof App: Ensure you have the VanMoof app (24.1 or higher) installed on your device.
  • Ownership or Guest Rider Access: You must be either the owner of the bike or a guest rider.

Start Repair Mode

  1. Scan the QR code: The Service Partner will provide a QR code for you to scan. 
  2. Enable Repair Mode: Scanning the QR code will open the VanMoof app and the repair mode for the selected bike. Click Enable Repair Mode to give the service partner access to your bike. 

End Repair Mode

CAUTION: Only end Repair Mode once your bike service is completed by the partner. The partner will lose access to your bike, which will impact their ability to service it.

  1. Login to your VanMoof App and go to the Garage: Navigate to the bike that you want to pick up from service. 
  2. End Repair Mode: Click end repair mode. Your bike is good to go.


Repair Mode troubleshooting

If you are experiencing issues with activating repair mode, please follow these steps:

  1. Login to VanMoof App: Open the VanMoof app and log in to your account.
  2. Garage: Go to the Garage, navigate to the Bike you want to share and click the info icon (tap on the 'i' icon next to the bike name). 
  3. Initiate Repair Mode: Activate the Repair mode by clicking the repair mode button. Scan* the Partner's QR to start your service.

* If your camera does not function, the service partner can send a link to your email or messaging app to activate repair mode. 


What? Why? Solution
I can't activate repair mode. It's already linked.  For security reasons, you can only be linked to 1 service partner simultaneously.  Click the 'End Repair Mode' button and initiate again.
I have trouble scanning the QR code or receiving the link from the Service Partner.  Camera Access for the VanMoof app is blocked. 

Give Camera access to the VanMoof app via the privacy settings on your phone.

The link can also be shared over email or messaging. As long as the link is opened on the device with the VanMoof app that is connected to the bike.

I can't access my bike anymore? Once repair mode is activated, the app disconnects from your bike to avoid interference with the Service Partner.  This is intentional. End repair mode to regain control of your bike. 
I accidentally ended the repair mode.   If Repair Mode is accidentally ended while your bike is being serviced, you can re-activate sharing with the partner by scanning their QR code remotely or clicking on the invite link provided by the workshop remotely.


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