You can close your account at any time.
How to delete your account
- Open the VanMoof app
- Go to Settings
- Tap the Profile icon, and click 'Edit account details'
- Scroll down and select Delete account
Bikes and subscriptions
You cannot delete an account with an active bike or subscription linked to it.
- Bikes: We will remove the bike from your account and email you new bike credentials.
- Ride Pro: Remove your subscriptions before cancelling your account.There will be a warning message if you have an active subscription.
FAQs
What if I have a bike connected to my account? We remove the bike and email new bike credentials to your inbox.
What happens to shared family accounts? We remove the bike from their profile. They lose access to your ride but keep their own account.
The process failed. What next? Glitches happen. Please try again in a few hours.
Can I delete my account with an active Ride Pro subscription? Yes. We will cancel the subscription for you.
💡 Still having issues deleting your account?
Please reach out to our customer support team. They will help you to cancel your subscription, remove your bike and delete your account manually.