Available for VanMoof S5 and A5 soon.
The VanMoof S5 & A5 Ride Pro extensive feature set is still under development, but we promise you - it's worth the wait. We are aiming to launch this winter season. Keep your app up-to-date to find out exactly when.
Connectivity & Pairing issues
When experiencing connectivity and pairing issues, please check the following steps first.
- Are you able to successfully pair your VanMoof bike with the app?
- Do you experience any Bluetooth connection drops between the bike and the app?
- Have you confirmed that your phone's Bluetooth is turned on and functioning correctly?
- Are you using the latest version of the VanMoof app?
These steps should help in reconnecting your VanMoof. If the issue persists, please contact support or your local VanMoof Partner.
Subscription Activation Problems
If you are having problems activating your subscription, please check the following steps to troubleshoot your activation:
- Are you a Guest Rider? Only ‘owners’ can activate a Ride Pro subscription.
- Did you receive the confirmation email with a Ride Pro activation code in your email?
- Have you verified your payment method is valid and working?
- Have you entered the Ride Pro Activation code in your VanMoof app?
- Can you confirm the subscription is registered under the correct account?
- Are you seeing the Ride Pro features activated in your app?
Activation Email not working
If the activation e-mail does not work, please manually enter the activation code in your app. You can do so by following these steps:
- Open the VanMoof app and go to your bike's settings.
- Scroll down and click the 'Upgrade to Ride Pro' button.
- Click on 'Already have a code?' and enter the code there to submit your Ride Pro subscription.
Notifications
Your app might say your bike is not secure, but you are sure it’s locked. In that case, don't worry. If you're sure that your bike's Kick Lock is active there may be a delay between your wheels and our servers. If this happens more often, please report this feedback.
If you are not receiving Notifications as expected, or not at all, please check the following to troubleshoot:
- Are you receiving all expected remote notifications?
- Do notifications appear in real-time?
- Have you checked your phone's notification settings to ensure the VanMoof app can send alerts?
- Are there any specific types of notifications not working (battery, security or theft alerts)?
Health App Integration
When ride tracking is activated in the VanMoof app, and after a ride longer than 100 metres +, your app is connected to the bike via Bluetooth, the VanMoof integration will create a new ride. It could take some time to generate the new ride, so give it a few minutes.
If your Health App is still not tracking, please troubleshoot with the following input:
- Have you successfully linked your Apple Health or Google Fit account?
- Unlink and force close both apps.
- Re-link between the VanMoof App and the Health App of your choice.
Theft tracking
When you’re not receiving any updates on your stolen bike's location, check the following steps:
- Is the bike ‘reported stolen’ in your app?
- Do you have an active Ride Pro subscription?
- Does your phone have an internet connection?
If all of this checks out, and you still have trouble getting location tracking, it depends on many other factors, such as the location of the bike. It might also take a while before location tracking activates. Please be patient and let us know if it hasn't activated or shared any location updates within 24 hours.