Bike stolen? File a police report.
If your bike is stolen, always file a police report. This helps with recovery by us, you, or the police - now and later. Keep in mind:
- Bike Depot: Check the municipality’s bike depot first, as they may have removed it.
- BikeID: Report with your BikeID from the VanMoof app (Settings > Advanced).
- Police Report: If confirmed stolen, report it to the police immediately, usually online, and take note of the case number.
Reporting your bike stolen in the VanMoof app is the essential first step — it's what activates the tracking system, disables your stolen bike, and starts the recovery process.
Step-by-step: reporting in the VanMoof app
- Open the VanMoof app on your iOS or Android device
- Tap Settings (bottom right of the screen)
- Select the bike you want to report
- Scroll to the bottom and tap Theft tracking
- Either choose tracking with Ride Pro or Disable the bike remotely.
- Confirm your report — the app will walk you through the remaining steps
Once reported, the bike is remotely disabled, and the tracking chip activates. VanMoof's servers begin receiving location coordinates as soon as the bike is within cellular network coverage.
What happens next — by model
S6-series: View your bike's location in-app. Get Ride Pro for live and more accurate In-app tracking.
S5 & A5: View your bike's location via My VanMoof. In-app tracking with Ride Pro is coming later in 2026.
S3 & X3 (and older): You must have ride pro to track your bike. With Ride Pro, you can track the bike in the VanMoof app. Allow up to 24 hours for the first coordinates to appear. Read more here about why you need Ride Pro to track.
💡 Note: Push notifications when the alarm triggers are a Ride Pro feature. Without Ride Pro, you will not receive real-time alarm alerts.
What happens after you report a theft?
| Day 0 – 14 | After 14 days | |
|---|---|---|
|
With Theft Proof
|
Bike Hunters track and attempt recovery.
|
If not found, we’ll order you a replacement of similar age and mileage.
|
|
Without Theft Proof
|
You (and the authorities) use the Ride Pro tracking to locate the bike.
|
Tracking remains active until the bike is recovered or the battery drains.
|
|
Without Theft Proof & Ride Pro
|
Disable your bike in the VanMoof app.
|
If your bike gets retrieved, and your bike is reported stolen with VanMoof and the police, changes are higher it finds it's way back to you.
|
Check the Location
|
How to Track |
Additional Info |
|---|---|---|
|
VanMoof S6 series
|
Lock your bike in the VanMoof app and start tracking with Ride Pro. |
Use Ride Pro for live tracking. Without Ride Pro, you will see the last connected location. |
|
VanMoof S5 & A5
|
Sign in to your My VanMoof account and click Check bike location. For more accurate tracking, use Ride Pro in app.
|
If no map appears, your bike hasn’t transmitted coordinates yet.
|
|
VanMoof S3 & X3 |
You must have ride pro to track your bike. With Ride Pro, you can track the bike in the VanMoof app.
|
It may take up to 24 hours for the first location to appear.
|
Notify the police
Always file an official police report as soon as your bike is stolen. Many recovered VanMoof bikes have been retrieved with police assistance. If you have Theft Proof, filing a police report is required to initiate the hunt.
Read more about activating Theft Proof
💡 Note: If you think you've simply misplaced your bike rather than it being stolen, use Apple Find My first — it's faster and doesn't disable the bike. Only mark your bike as stolen if you're sure it has been taken.