Available for VanMoof S5 and A5 soon.
The VanMoof S5 & A5 Ride Pro extensive feature set is still under development, but we promise you - it's worth the wait. This feature is coming soon. Keep your app up-to-date to find out exactly when.
My VanMoof has been stolen. What can I do?
If you think your bike has been stolen and you want to track it, you first need to report it missing. Open your VanMoof app, navigate to 'Settings' and select the bike you wish to report as missing. Scroll to the bottom and tap 'Mark as missing'. The app will guide you through the rest.
FYI: You can’t use Ride Pro Tracking and Apple Find My simultaneously. Once you activate Ride Pro Tracking, you will receive a warning that we disable Find My temporarily.
My VanMoof has been stolen. Can I still add Ride Pro?
Yes. You can activate Ride Pro and start the hunt, without having the bike. Order Ride Pro online and activate it in your VanMoof app using the activation code.
Please always be mindful, careful and sensible while hunting for your bike. Make sure you verify the frame number and Bike ID on the bottom of the bike once you've recovered your bike.
If someone steals my bike, can they download the app and then use the bike?
No – they would need your VanMoof login details to use the bike normally. When you have reported your VanMoof as missing in the app, all smart features are locked down and it won't be possible to ride. Its anti-theft tracking will also now be activated.
Does my bike still work if I report it stolen?
As soon as you report your bike as stolen, we instantly block its functionality and lock it down so no one else can use it. Anti-theft tracking is activated, and you'll be able to see exactly what we've disabled in the app.
How can I track my VanMoof?
Once you've marked your ride as stolen, our system engages with GSM cell-tower triangulation. Once our system has picked up your bike's coordinates, it'll send them to our servers. Then it's up to you. Get out there and hunt that bike down. But please remember, if any situation feels unsafe, leave it to the police.
As well as our internal tracking system, your VanMoof S5 or A5 has Apple Find My built-in. Find My is the perfect way to locate your bike when you've just misplaced it by showing you its location.
FYI: You can’t use Ride Pro Tracking and Apple Find My simultaneously. Once you activate Ride Pro Tracking, you will receive a warning that we disable Find My temporarily.
How does theft tracking work?
VanMoof's use a combination of GSM cell-tower triangulation and connected smartphone GPS location services to pinpoint your stolen bike's location. This technology accurately determines your bike's location by triangulating signals from nearby cell towers. Your connected smartphone's GPS location services work alongside GSM technology to enhance the accuracy and reliability of our ultra-precise tracking system. For privacy reasons, VanMoof’s tracking systems can only be activated once a rider reports their VanMoof stolen in through the VanMoof app.
Can I use Ride Pro and Apple Find My tracking at the same time?
Unfortunately not. When you activate bike tracking, we have to switch off Apple Find My. So when your ride is stolen, please check Apple Find My before you enable Ride Pro bike tracking.
What's the difference between Ride Pro and Theft Proof?
Theft Proof is our one-year guarantee that we'll replace your bike if it's ever stolen. With the service, our Bike Hunters will track down your bike if it's stolen. If they can't find it within 14 days, we'll replace it. With Ride Pro, you can become your own Bike Hunter. You'll receive an alert if your alarms are triggered, and be able to use Bike Hunting theft tracking tools to get it back yourself. To sum it up: with Theft Proof we got your back, with Ride Pro you become your own bike hunter.