General
What’s the difference between Ride Pro and Theft Proof?
Theft Proof is our service that guarantees we'll replace your bike if it's ever stolen. With Theft Proof, our Bike Hunters will track down your bike if it's stolen. If they can't find it within 14 days, we'll replace it. With Ride Pro, you’ll get access to exclusive Bike Hunting features yourself. You'll receive an alert if your alarms are triggered, and be able to use our theft tracking tools to get it back yourself. To sum it up: with Theft Proof we got your back, with Ride Pro you become your own bike hunter.
Can I use Theft tracking as a free user?
Tracking is only available in the VanMoof app with Ride Pro. You can always report your bike as stolen, which will block your bike from usage (S6 series) or reports it in the VanMoof register as stolen.
VanMoof S3 & X3, and older, with Ride Pro activated before April 1, 2026, will have tracking in the VanMoof app. Bikes without Ride Pro will not be able to track the bike anymore, since the 2g network is being phased out. Read more about the impact here.
Every VanMoof S5 & A5 (and newer) will only be able to track the bike more accurately with a Ride Pro subscription. Note that there’s a free trial available for Ride Pro. Without a subscription, you can still disable your bike remotely, making your bike unusable.
Do you offer Ride Pro on VanMoof S3 & X3 or older?
Sign-up for Ride Pro for the S3 and X3 and older models is now closed. Riders had until April 1 to subscribe and keep access to location tracking features - those that did will be able to track their bikes until they unsubscribe. For riders with these and older models it is no longer possible to take out a Ride Pro subscription.
Subscription
Who can subscribe to Ride Pro?
Ride Pro is a yearly subscription available to all VanMoof riders – whether you ride a smart bike or our latest models (S6 series, and S5 & A5 coming soon). The features available to you via Ride Pro may vary depending on which bike you choose to upgrade. Please check the specific features for your bike model.
How do I subscribe to Ride Pro?
To subscribe to Ride Pro, go here or navigate to 'Settings' in your VanMoof app and scroll down until you see Ride Pro. From there, follow the steps to start your 14-day free trial.
How can I activate Ride Pro?
Choose your yearly subscription and purchase it through checkout. You'll receive an activation code in your email that you'll use to activate Ride Pro in the VanMoof app. If you have more than one ride in your Settings, make sure you select the right bike.
How can I cancel Ride Pro?
If you have a yearly subscription, you can cancel it here before your 12-month period ends, and you will still have Ride Pro until the end of your period. With a monthly plan, you can cancel anytime and will continue to have access to your Ride Pro subscription until the end of the month (the monthly subscription is not available anymore).
More info about managing your subscription here.
Can I use Ride Pro on all the bikes in my account?
Ride Pro upgrades a specific bike. If you want to have Ride Pro on additional bikes, you'll need to purchase a separate subscription for each ride and activate that with the activation code you receive after ordering.
What's the difference between Ride Pro and Theft Proof?
Theft Proof is our one-year guarantee that we'll replace your bike if it's ever stolen. With this service, our Bike Hunters will track down your stolen bike. We'll replace it if they can't find it within 14 days.
Ride Pro empowers you to become your own Bike Hunter. With this subscription, you'll receive alerts if your alarms are triggered and gain access to Bike Hunting theft tracking tools to help you recover your bike yourself.
What's the difference between the VanMoof app and Ride Pro?
The VanMoof app is included for free with your VanMoof bike. As the control centre for your ride, the app lets you unlock, customize, and track your bike, putting bike control directly in your pocket.
Ride Pro is our new subscription service. Its advanced features, such as theft tracking, alarm notifications, and health app integrations, are designed to enhance your riding experience in every way.
Tracking
My VanMoof has been stolen. What can I do?
If you think your bike has been stolen and you want to track it, you first need to report it missing. Open your VanMoof app, navigate to 'Settings' and select the bike you wish to report as missing. Scroll to the bottom and tap 'Mark as missing'. The app will guide you through the rest.
FYI: You can’t use Ride Pro Tracking and Apple Find My simultaneously. Once you activate Ride Pro Tracking, you will receive a warning that we disable Find My temporarily.
My VanMoof has been stolen. Can I still add Ride Pro?
Yes. You can activate Ride Pro and start the hunt, without having the bike. Order Ride Pro online and activate it in your VanMoof app using the activation code.
Please always be mindful, careful and sensible while hunting for your bike. Make sure you verify the frame number and Bike ID on the bottom of the bike once you've recovered your bike.
If someone steals my bike, can they download the app and then use the bike?
No – they would need your VanMoof login details to use the bike normally. When you have reported your VanMoof as missing in the app, all smart features are locked down and it won't be possible to ride. Its anti-theft tracking will also now be activated.
Does my bike still work if I report it stolen?
As soon as you report your bike as stolen, we instantly block its functionality and lock it down so no one else can use it. Anti-theft tracking is activated, and you'll be able to see exactly what we've disabled in the app.
How can I track my VanMoof?
Once you've marked your ride as stolen, our system engages with GSM cell-tower triangulation. Once our system has picked up your bike's coordinates, it'll send them to our servers. Then it's up to you. Get out there and hunt that bike down. But please remember, if any situation feels unsafe, leave it to the police.
As well as our internal tracking system, your VanMoof S5 or A5 has Apple Find My built-in. Find My is the perfect way to locate your bike when you've just misplaced it by showing you its location.
FYI: You can’t use Ride Pro Tracking and Apple Find My simultaneously. Once you activate Ride Pro Tracking, you will receive a warning that we disable Find My temporarily.
My remote signals are greyed out or will not trigger.
You can send a signal to flash the lights or play a sound once every five minutes. This delay helps save your bike's battery and keeps the connection stable while the bike looks for a signal. If it does not work, wait five minutes and try again.
How does theft tracking work?
VanMoof's use a combination of GSM cell-tower triangulation and connected smartphone GPS location services to pinpoint your stolen bike's location. This technology accurately determines your bike's location by triangulating signals from nearby cell towers. Your connected smartphone's GPS location services work alongside GSM technology to enhance the accuracy and reliability of our ultra-precise tracking system. For privacy reasons, VanMoof’s tracking systems can only be activated once a rider reports their VanMoof stolen in through the VanMoof app.
I use the free version of the app. Can I still track a stolen bike?
Yes, but you have fewer tools. Without a subscription, you only see the last location where your phone was connected to the bike via Bluetooth. You will not see location history, temperature details, or be able to send remote signals unless you are within 15 meters of the bike and connected with Bluetooth.
Why can't I use Apple Find My and Theft Tracking at the same time?
Apple rules do not allow two tracking systems to run at the same time for privacy reasons. When you turn on VanMoof Theft Tracking to find a missing bike, Apple Find My turns off automatically.
What's the difference between Ride Pro and Theft Proof?
With the Theft Proof service, our Bike Hunters will track down your bike if it's stolen. If they can't find it within 14 days, we'll replace it. With Ride Pro, you can become your own Bike Hunter. You'll receive an alert if your alarms are triggered, and be able to use Bike Hunting theft tracking tools to get it back yourself. To sum it up: with Theft Proof we got your back, with Ride Pro you become your own bike hunter.