Accessing Your Account
To access your VanMoof orders account at https://orders.vanmoof.com/orders, you'll receive a 6-digit verification code sent to your email address. Simply enter this code when prompted to log in securely without needing to remember a password.
What You Can Do
Your orders account gives you complete control over your VanMoof purchases and subscriptions. Here's everything you can manage:
- Subscription Management
- Payment Methods
- Order Tracking & Return Requests
- Invoice Access
- Address Management
- Email Address Changes
Subscription Management
Keep your VanMoof subscriptions up to date by managing active subscriptions, adjusting subscription settings, or canceling subscriptions when needed. All your subscription details are accessible in one convenient location.
Payment Methods
Add new payment methods to your account or remove outdated ones. This ensures your subscriptions and future purchases process smoothly without interruption.
Order Tracking & Return Requests
View your complete order history and track current orders from placement to delivery. You'll see real-time updates on where your VanMoof products are in the shipping process. Changed your mind and want to return the order? You can request a return in your account as well. More instructions here.
Invoice Access
Download invoices for any of your orders directly from your account.
Address Management
Update your invoice address or delivery address at any time. Whether you've moved or need to correct information, you can adjust these details to ensure accurate billing and delivery.
Email Address Changes
Need to update the email address associated with your account? You can change your account email address directly from your account settings, ensuring you continue to receive important updates and order notifications. Click your initials top right, profile and adjust your name and/or email there.