Once you place an order with VanMoof, it enters our delivery process immediately. Due to our streamlined fulfilment system, we cannot cancel or adjust orders after they have been placed.
What if I changed my mind and don't want my order?
If you changed your mind, the only option is to return your order, or refuse delivery when it arrives at your door. Here's what happens next:
- When the delivery arrives, inform the courier that you are refusing the delivery
- The package will be returned to our fulfilment partner
- Once received by our fulfilment partner, we will process your refund automatically
- You will receive your refund within 14 days of the refused delivery
How to start a return?
Learn about how to issue a return of your order here.
Haven't Received Your Refund?
If it has been more than 14 days since refusing your delivery and you haven't received your refund, please contact our customer support team for assistance.
You can reach our support team by submitting a request through our help center.
Need Additional Help?
Our customer support team is here to answer any questions about your order or refund status. Visit our help center to submit a support request. You can get familiair with our returns and refund policy here.