When do I get my refund?

If you've initiated a return for your VanMoof bike, you're likely wondering when you can expect to receive your refund. This article clarifies the refund process timeline and what factors may affect the timing of your refund.

How long does it take?

Refunds are typically processed quickly after our warehouse team has received and inspected your returned bike. After the inspection, our warehouse team will inform the finance department to initiate the refund. The timing of the refund appearing in your account may vary depending on factors such as your bank's processing times and the payment method used. In general, you can expect the refunded amount credited to your account within 14 business days after the refund initiation.

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