How do I generate a new validation code?

Having issues connecting to your bike? Find tips here.

Selling your bike? Follow these steps to generate a new validation code:

  1. In the VanMoof App, go to Garage. Navigate to the bike you’d like to change the ownership of and select the bike by clicking the 'Info' icon.
  2. Scroll down and click 'Ownership'. This will show a pop-up to confirm that you want to delete ownership.
  3. Verify with your account password to show that you are the owner and confirm in the next step. 
  4. Once you've removed yourself as the owner of the bike, you'll receive an email with a new validation code on the email address that the owner is registered with.
  5. Take note of this email address shown in the last step and search for the VanMoof email in that email inbox. 

Please share this code with the new owner so that they can register the bike to their own My VanMoof account.

Steps in the VanMoof App:

1. Remove ownership in the garage.  2. Confirm in the second step. 3. Fill in your password to confirm that you are the owner.  4. Confirm that you want to remove ownership. 5. The validation code is now in your e-mail inbox. 
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