Selling your bike or changing ownership? Follow these steps to generate a new validation code. If you only need to change an email address, find instructions here.
Generate a new code (2 minutes)
- In the VanMoof App, go to the Settings tab. Navigate to the bike you’d like to change ownership of and scroll down to click on the 'Advanced' settings.
- Scroll down and click 'Remove bike from account'. This will show a pop-up to confirm that you want to delete ownership.
- Verify with your account password to show you are the owner and confirm in the next step.
- Take note of the email address shown in the last step and search for the VanMoof email with the new validation code in that email inbox.
- Share this code with the new owner so that they can register the bike to their own My VanMoof account.
Steps in the VanMoof App:
| Remove ownership in the Settings. | Confirm in the second step. | Fill in your password to confirm that you are the owner. | Confirm that you want to remove ownership. | The validation code is now in your e-mail inbox. |
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Troubleshooting
- Having issues connecting to your bike? Find tips here.
- You don't need a new validation code to change your email address. Go here for instructions
- If you don't have access to the old owner to follow this process, please reach out to our Support Team. Please have the following data ready to proof ownership:
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- The original manual, showing the frame number and original validation code.
- Documentation verifying your ownership: sales receipt, invoice, or any documentation showing the bike purchase.
- Picture of the frame number on the bike: located underneath the bottom bracket.
- Email address associated with your VanMoof app account.
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- Please note that this vetting process can take up to 5 days.