How do I generate a new validation code?

Selling your bike? Follow these steps to generate a new validation code.

Generate a new code (2 minutes)

1. In the VanMoof App, go to Garage. Navigate to the bike you’d like to change ownership of and scroll down to click on the 'Advanced' settings. 
2. Scroll down and click 'Remove bike from account'. This will show a pop-up to confirm that you want to delete ownership.
3. Verify with your account password to show you are the owner and confirm in the next step. 
4. Take note of the email address shown in the last step and search for the VanMoof email with the new validation code in that email inbox.
5. Share this code with the new owner so that they can register the bike to their own My VanMoof account.

Steps in the VanMoof App:

Remove ownership in the garage.	Confirm in the second step.	Fill in your password to confirm that you are the owner.	Confirm that you want to remove ownership.	The validation code is now in your e-mail inbox.

Troubleshooting

• Having issues connecting to your bike? Find tips here.
• If you don't have access to the old owner to follow this process, please reach out to our Support Team. Please have the following data ready to proof ownership:
  • • Documentation verifying your ownership: sales receipt, invoice, or any documentation showing the bike purchase.
    • Picture of the frame number on the bike: located underneath the bottom bracket.
    • Email address associated with your VanMoof app account.
• Please note that this vetting process can take up to 5 days.