Bike Delivery: What to Expect

Orders placed in the Netherlands, Belgium, and Luxembourg: 

• Your VanMoof bicycle is delivered by Westerman Logistics. This guide explains the delivery process from order placement to final delivery. 

Orders placed in all other countries:

• Bikes are shipped via UPS. For any questions about the delivery process, please contact our support team. 

Delivery Timeline

1. Order Processing

   Once VanMoof sends your order to Westerman Logistics, your bicycle is allocated in the warehouse and entered into the transport system.

2. Delivery Scheduling

   Bicycles are scheduled according to the delivery plan. Deliveries within the Benelux region take place from Tuesday to Friday.

What You'll Receive

1. First Email: Delivery Date Confirmation (sent around 3:00 PM)

   As soon as your shipment is registered in the system, you'll receive an email containing:

   · Expected delivery date
   · Your name and address details
   · A track & trace link to follow your shipment
   · Information about overnight planning

   Important: You can respond to this email if you need to make changes. Once the delivery time window is confirmed in the second email, changes are no longer possible.

2. Second Email: Delivery Time Window

   After overnight planning is complete, you'll receive a follow-up email with:

   · Your specific delivery time window
   · The same track & trace link (updated with final details)
   · Access to your Proof of Delivery (POD) and consignment note

Track & Trace Features

Using your track & trace link, you can:

• View the most up-to-date delivery timing
• See the current location of the delivery vehicle
• Check how many stops remain before yours
• Access your Proof-Of-Delivery and consignment note documents
• Provide feedback on your delivery experience

Delivery Details

• Delivery Location: Your bicycle will be delivered to the curbside or ground floor of your delivery address.
• Delivery Days: Tuesday through Friday (Benelux region)
• Making Changes: You can request changes by responding to the first email (delivery date confirmation). Once you receive the delivery time window email, the schedule is final and cannot be modified.

Questions or Issues?

If you have questions about your delivery, you can:

• Respond to the delivery confirmation email from Westerman. 
• Use the track & trace link to monitor your delivery in real-time.
• Contact our VanMoof Support Team if you have any other questions. Select Order & Delivery > Delivery in the contact form.