What's covered under warranty?
Frame defects: 2 years; Parts and accessories: 3 years; Battery, motor, ECU: 3 years or 7,500km (EU/UK/Asia), 1 year or 3,750km (US).
What voids the warranty?
Modifications to frame or components, improper maintenance, accident damage, or using non-approved replacement parts.
How do I make a warranty claim?
Contact your point of purchase with proof of purchase. For online purchases, contact VanMoof Support through the Help Center.
Should I keep the original box?
Yes, replacement boxes aren't covered under warranty and will incur an additional fee if needed.