Reserve your S6 Series today
Reserve online for home delivery, or reserve at your local dealer for delivery and setup there.
Reservations for the VanMoof S6
With a €150 reservation, you secure a VanMoof S6 or S6 Open. Your reservation will be confirmed by email. You can only pay the reservation with a Credit Card or Paypal. Final payment can be done with all our payment methods.
Estimated shipping time is visible on the orderpage of the bike, in the checkout and on your personal orders page here. The moment we have your shipping moment locked in, we will request final payment. The full order needs to be paid at least 21 days prior to shipment. We will inform you with an email to pay the remaining amount. After full payment, your VanMoof will come your way as soon as possible.
When a bike is reserved at a local dealer, the remaining balance is typically paid at the time of pickup, depending on the agreement made with the dealer.
What’s the price of the VanMoof S6 & S6 Open?
The VanMoof S6 & S6 Open costs €3298. A €150 reservation fee has been applied and will be subtracted from this total. Shipping costs, which depend on the shipping location and will be added to the reservation too.
In which countries can I reserve the S6 and S6 Open?
We are currently taking reservations in The Netherlands, Germany, France, and Belgium. You can reserve online, or at one of our partners.
Can I reserve a VanMoof S6 & S6 Open in the UK or US?
We are actively working on selling the VanMoof S6 & S6 Open in the UK and anticipate this will start this year. Please sign up to our newsletter to learn more about our other markets.
Shipping & Delivery
Why are there reservations and multiple shipping moments?
Due to high demand and limited supply of our latest model, we are now accepting reservations to secure your VanMoof. Reservations will be fulfilled in order of placement and depending on the type of bike. The estimated shipping window is visible in your orders account.
When will the bike be delivered?
The bike will be shipped from our dedicated fulfillment partner. You can view the estimated shipping window in your personal orders account here. Please note that it might take up to 7 days before the bike is delivered.
How do I get notified about delivery?
You will receive regular updates about production after ordering. The moment we have your shipping moment locked in, we will request final payment over email (around 21-28 days prior to shipping).
The full order needs to be paid at least 21 days prior to shipping and you will receive regular reminders. After full payment is received, your order is confirmed, and you have secured your spot in the queue for your bike to be delivered on the scheduled shipping date.
The sooner you pay for the full bike, the sooner it will be shipped. Once your bike is ready to be shipped, you will receive a tracking link for you to track the delivery.
Can I change the shipping address on my reservation?
Please check your shipping address carefully. If it is incorrect, contact our Support team to adjust it. Make sure you do this before you make final payment.
NOTE: We can't make adjustments to the shipping address after final payment.
What happens in case of a delay?
All shipping dates shared in this FAQ and on your orders page are estimations. Accurate shipping dates will be shared when we request final payment.
In the unlikely event of a delay, we will request final payment when we narrowed down a new shipping date. If you have already paid in full and the delay happens after that, we will reach out to you and discuss the new estimated shipping window.
When do I receive a message about shipping?
Approximately 4 weeks before your new VanMoof arrives, you will receive an email with more information about your order. In the week of scheduled shipment, you will receive an email from our partner with a delivery day. The day before delivery, our partner will share a narrowed-down delivery window of a few hours.
You can reply to their emails if you need an adjusted delivery moment.
Orders & Cancellations
Can I change the colour or model of my reservation?
Please reach out to our Support team. In some cases, they might be able to adjust your order. Please keep in mind that your reservation reflects a spot in our production line and logistical planning. Your order might be on the way and can't be adjusted for that reason.
NOTE: We're not able to cancel or adjust your order when it's fully paid. Receiving the full payment request means your order has arrived at the port and is on its way to our warehouse for final checks. Since we are already processing your specific order, we can't cancel or adjust it.
Can I order accessories with my reservation?
Yes. You can add accessories to your reservation. Payment for these accessories will be requested when the final bike payment is due. Following payment and bike shipping, the accessories will be shipped as quickly as possible, after receiving your new bike.
Already have a reservation or a confirmed order, but still want to order accessories? No worries, you can place a separate order for the accessories of your choice when stock is available.
Where can I find my invoice?
Find the invoice for your Payment via these instructions.
Can I cancel my reservation?
If you ordered a VanMoof S6 or S6 Open and wish to cancel your reservation, you may do so at any time until full payment is made. However, please be aware that cancelling will result in the loss of your position in the order queue, even if you decide to re-order.
You can login to your personal orders account and click the cancel button to cancel your reservation.
NOTE: If the cancel button is not available, this means we have started processing your order. We're not able to cancel or adjust your order when it's fully paid or in progress.
When will I receive the refund for my cancelled reservation?
Usually you will see your refund immediately, but it can take up to 24 hours to be visible in your account. When you cancel through our support team, you will receive your refund within 14-days after cancelling.
I want to order bikes for my company - is there a limit to the number of reservations?
You can reserve an unlimited number of bikes for EUR 150 per bike (+shipping costs).
Payments
What are the payment methods for the reservation and final payment?
Reservation can only be paid with Credit Card & Paypal. The remainder can be paid with any of our regular payment methods.
Can I apply my €1000 Undelivered Bike Gesture Code to this reservation?
Yes, please apply the discount code in the checkout of your reservation order. The discount will be deducted from the total amount at final payment. Please note that you can't combine promo codes.
Can I buy Theft Proof when the bike is delivered?
Yes! Once your bike is delivered, you can order Theft Proof within 14-days after delivery. Leave the BikeID of your brand new VanMoof in a field at checkout, and we'll automatically connect Theft Proof to your account.
Note: The 1-year free Theft Proof promotion code only works during your reservation. This can't be applied at delivery.
When do I need to pay the remainder?
The moment we have your delivery date locked in, we will request final payment over email (around 35 days prior to delivery).
The full order needs to be paid at least 28 days prior to delivery and you will receive regular reminders. After full payment is received, your order is confirmed, and you have secured your spot in the queue for your bike to be delivered on the scheduled delivery date.
| Timeline | What happens |
| Reservation | Reserve your VanMoof for €150. |
| 28 days before delivery | A final payment notification will be sent to you. Please ensure that the full amount is paid within 7 days of receiving this request. |
| 21 days before delivery | To proceed with your scheduled delivery as planned, please ensure that your invoice is paid in full 21 days before delivery. |
| Up to 5 days before delivery | You will receive a tracking link from our shipping partner to track your delivery or reschedule it. |
| Delivery | Ride Like No Other. |
| Accessories | Any accessories ordered in the same order will be released and delivered within 7 days of receiving your bike. You will receive a tracking a day before delivery. |
Note: Final payment will be requested once your new 6-series arrives at the port. After that, it takes 28 days for quality checks before delivering the bike to your doorstep.
What happens if I don’t pay in time for delivery?
When you don’t pay in time and the payment in our payment request becomes due, your reservation will be put on hold and you will lose your initial spot in the queue. We will send a reminder to pay the open order.
In addition, 7 days after the payment has become due, we reserve the right to (partially) cancel your order. Please get in touch with us about next steps. Don’t worry - if you pay the full amount of your order, we can still deliver your bike in one of the later batches.
Partners & Test Rides
Can I reserve a VanMoof 6-series at any local partner?
Yes, reservations at partners are possible. Final payment needs to be done at our partner, once they have delivery of your bike.
You can reserve your VanMoof S6 & S6 Open through any of our listed Sales Partners, as they all have access to our reservation system. To experience the bike before reserving, locate a partner offering test rides and take it for a spin. Reserving through a partner will also secure your place in the queue.
Find your local partner on our map.
Can I test ride the 6-series?
Absolutely! We invite you to explore the various locations where you can test ride the VanMoof S6. You can easily find these locations by checking our map, which is updated daily, ensuring that you have the most current information available.
So, be sure to keep an eye on it as we continuously add new test ride locations that may be conveniently located near you.
Can I trade in my VanMoof for a discount on the 6-series?
No - we currently don’t offer trade-ins. Please consult one of the local partners for a trade-in offer. Some of our partners have general trade-in deals.