Your bike's battery is brand new, so there might be some unexpected behaviour. In this article, we will cover the most common issues and explain how to troubleshoot them.
The VanMoof is completely unresponsive
- Your battery might be fully drained. The bike's brain therefore isn't able to start.
- Get your bike close to a power outlet and get your charger.
- Connect the charger.
- Charge the bike for around 1 hour. This will revive the 'brain' of the bike.
- Power your bike back on and make sure you are on the latest firmware.
The VanMoof battery is discharging fast
If your battery is brand new, the charge estimation algorithm running on the battery needs to learn and adjust its internal parameters. This is especially important if your battery is new or has been unused for some weeks (i.e. during transportation). Doing a few (i.e. 3 or more) full charge/discharge cycles will let the battery algorithm adjust itself to the battery cells, and will report a precise state of charge, which will enable the use of the complete storage capacity of the battery.
- Make sure you are on the latest firmware.
- Please charge your battery up to 100% and completely discharge it for the first 3 goes. It will then calibrate and work at its full capacity.
VanMoof Charger LED Behaviour
This section only applies to the VanMoof S6 series and S5 & A5 chargers (older models use a different charger).
Your charger has some advanced behaviour. We gave our chargers an update, and therefore, they behave slightly differently from what is on the sticker on the bottom of the charger.
Here's what it does:
Normal Behaviour
- 🟠 Orange Steady (Plugged in but not connected): Indicates the charger is powered and ready.
- 🟢 Green Breathing Pattern (Ready to start): Successfully connected to the bike; charging will start in a few seconds.
- 🔴 Red Breathing Pattern (Charging): The battery is currently being charged.
- 🟢 Green Steady (Fully charged): Charge cycle complete. The charger can safely be disconnected.
Unusual Behaviour
- 🔴 Red Blinking (Two blinks then pause): Trickle Charging. The battery is charging slowly in a recovery mode. Do not disconnect until the light turns Green Steady.
- 🟠 Orange/Red and Green Blinking (Error State): Indicates a problem with the charger or the connection to the bike. Please go to a VanMoof Partner for a diagnosis.
- 🟠🟢 Orange and Green Blinking (Two blinks then pause): Charger Firmware Update. The charger is currently updating its software.
- No Light: The charger may be broken. Test with another wall outlet. If it remains off, contact Customer Support.
Note: Always ensure the charging port is clean and dry before connecting the charger.