Before setting up Apple Find My with your VanMoof bike, ensure you have:
- VanMoof App updated to version 25.4.1 or higher
- Bike firmware updated to the minimum required version:
- S6 Series: 1.2.5 or higher
- 5-series: 1.5.0 or higher
- 3-series (2021*): 1.9.3 or higher
(*You can determine the VanMoof S3 & X3 (2021) with the frame number starting with "ASY3..." and "ASY4...".)
How to Pair Your Bike with Apple Find My
Step 1: Connect Your VanMoof App to Your Bike
- Open the VanMoof app
- Ensure your bike is powered on and nearby
- Connect to your bike via Bluetooth with the instruction in the VanMoof App
- Listen for the confirmation tick sound - this indicates a successful connection
Step 2: Start the Find My Pairing Process
You can initiate pairing in three ways:
Option A: From App Notification
- Look for a notification in the app prompting you to pair with Find My
- Tap the notification to begin setup
Option B: From Notifications Center
- Check your phone's notification center for Find My pairing alerts
- Tap the notification to proceed
Option C: From App Settings
- Go to Settings in the VanMoof app
- Select Find My tile
Step 3: Complete the Pairing
Follow the on-screen instructions to complete the Apple Find My integration.
Important Notes
Ownership Requirements
- Only the registered owner of the bike can pair with Apple Find My
- If you don't see the "Bike Sharing tile" in your settings page, you are a user, not the registered owner
- Contact the bike owner to have them complete the Find My pairing process
No Partner Visit Required
- You can complete the Find My pairing process yourself. No need to visit a VanMoof partner location
Second-Hand Bike Setup
If you purchased your bike second-hand:
- Before leaving the seller: Ask the previous owner to remove the bike from their Find My while connected to the bike
- If you're already home: Contact the previous owner and ask them to unlink the bike from their Find My account, then follow the token reset process below
Troubleshooting
Find My Tile Not Visible in Settings
Solution:
- Update both your VanMoof app and bike firmware to the latest versions
- Restart the app and check settings again
- If still not visible, check if you're a user or the owner. Only owners can pair.
- Still experiencing issues? Contact our support team with your BikeID for assistance
Unable to Link/Pair with Find My
Check for Stolen Mode:
- Verify your bike is not in stolen mode: According to Apple's policy, only one tracking method can be active on the bike at a time
Reset the Find My Token:
- Unlock and power on your bike
- Press the power button 5 times in quick succession
- Wait for the bike to process the reset. You'll hear a confirmation sound.
- Attempt to pair with Find My again
Connection Issues
If the app won't connect to your bike:
- Ensure Bluetooth is enabled on your phone
- Make sure your bike is powered on and within range
- Try closing and reopening the VanMoof app
- Restart your phone's Bluetooth connection
If pairing fails repeatedly:
- Complete the token reset process (see above)
- Ensure no other devices are connected to your bike
Need Additional Help?
If you continue experiencing issues with Apple Find My setup:
- Gather your information:
- Your BikeID (found in the app)
- App version number
- Bike firmware version
- Description of the specific issue
- Contact Support:
- Report the issue to our support team
- Include your BikeID and detailed description of the problem
- Our team will provide personalised assistance
FAQ
Q: Can multiple people pair the same bike with Find My? A: No, only the registered bike owner can pair with Apple Find My.
Q: Can you remove the previous Apple Find My user from a bike? A: No, we can't as this is an Apple service.
Q: Do I need to re-pair after a firmware update? A: Generally, no, but if you experience issues after an update, try the token reset process.
Q: Will Find My work if my bike is stolen? A: Find My tracking may be limited if the bike enters stolen mode, as Apple's policy allows only one active tracking method per device. Your VanMoof tracking is active though.
Q: How can I temporarily disable my VanMoof's Apple Find My tracking? A: You can temporarily disable Apple Find My tracking without removing your VanMoof from the Find My network. To do this, make sure the VanMoof is unlocked and quickly double-press the power button.
You’ll hear a sound that signals the setting is deactivated. When Find My technology is disabled, your VanMoof's location will not update, and you won’t be able to use the ‘Play Sound’ function in the Find My app.
Double-press again to enable Find My technology. You’ll hear a slightly different sound to signal that the setting is activated.