Packing instructions for returning the VanMoof S5A

Once you have the necessary packing material, please pack your bike carefully to prevent any damage. Here are some crucial measurements to keep in mind:

    • Use cable ties and proper packaging materials to protect the bike from scratches and damages during shipping. 
    • Please secure the brake lever closest to the top tube to prevent it from scratching the frame. The easiest solution is to use protective material around the top tube and an elastic band (or tape) to squeeze the brake.
    • Fold in the kickstand and remove your pedals before shipping. Any large accessories should also be removed to ensure your bike fits in the box.
    • Ensure that you leave the saddle on securely.

Please note: If the bicycle is not packed according to the above instructions, VanMoof or our shipping partner cannot be held responsible for any shipping damage. 

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