For which bike models is VanMoof Theft Proof available?
VanMoof Theft Proof is currently available for:
- VanMoof S6 series
- VanMoof S5 & A5
For the complete terms and conditions, please refer to our Terms and Conditions page.
How to buy Theft Proof?
Theft Proof is a one-time package that can only be purchased before or during your new bike purchase, or within 14 days of a new purchase. You can only buy Theft Proof in our web store.
Where is VanMoof Theft Proof available?
Theft Proof is currently available for riders in:
- Netherlands
- Germany
- France
- Belgium
- United Kingdom (temporarily unavailable)
When does my Theft Proof start and end?
It does not matter when you buy your Theft Proof (either when ordering or within 14 days of receiving the bike): the Theft Proof duration starts on the day your bike is delivered and lasts until the end of the term you selected (2 or 3 years).
If you extend your Theft Proof before your service runs out, it adds Theft Proof to the end of your term, so it automatically extends it.
Theft Proof in the UK
VanMoof bikes are extremely hard to steal. Our integrated kicklock, dynamic alarm, and location tracking, which uses GSM data, Bluetooth scanning, and GPS, make our bikes a nightmare for most thieves. VanMoof is currently investigating whether we can offer Theft Proof in the United Kingdom. This paid service activates VanMoof's professional Bike Hunter team when your bike is stolen. If they can't find it, we’ll replace it.
We are currently working on UK-specific details to assess if it is possible to launch Theft Proof in this market. In the meantime, please note that our upcoming Ride Pro subscription uses the same technology available to our Bike Hunters.
Reporting and Recovery
How do I claim Theft Proof?
Before you start: Only the buyer of Theft Proof can request the service on the bike that is registered during checkout. Follow these critical steps:
-
Report in the VanMoof app (must be done first):
- Open the VanMoof app
- Go to Settings → Theft Tracking
- Tap "Report stolen" and follow the prompts
- This activates tracking and remotely locks your bike
-
File a police report within 48 hours containing:
- Date and time of theft
- Location of theft
- Bike serial number/frame number
- Official police report reference number
-
Submit documentation:
- Use the VanMoof Theft Proof option on our contact form
- Upload your official police report document
- Our Bike Hunters will begin recovery immediatel
How long after I report my bike stolen will my replacement bike be delivered?
Timeline breakdown:
- First 14 days: Our Bike Hunters actively search for your bike
- If not recovered: We order your replacement bike on day 14
- Delivery goal: 14 days after ordering the replacement*
- Maximum wait time: 28 days total (14-day recovery period + 14-day replacement delivery)*
* The delivery window depends on model availability. The accurate delivery window for your specific case is displayed in the webshop or shared by the VanMoof Service Team.
Bike recovered, am I getting it back?
We will try and retrieve your bike within our 14-day hunting period. We will return your stolen bike to your doorstep to re-unite you as soon as possible.
If your stolen bike is recovered - whether by our Bike Hunters, yourself, or the authorities - after you've already received a replacement, we'll ask you to return the replacement bike to VanMoof. Ownership of the replacement bike is conditional until the matter is fully resolved.
If your original bike is found more than 14 days after the initial 14-day search period ends, and your replacement is still on its way to you, we may cancel the replacement delivery and reunite you with your recovered bike instead.
What if you recover my bike, but it is badly damaged?
Important: Theft Proof does not cover damage, nor any damage resulting from theft or vandalism.
- We will return your bike to you in the condition it was found
- If repairs are needed, please visit a VanMoof partner or authorized service center
- Theft Proof does not cover repair costs
- Good to know: Your Theft Proof coverage remains valid and continues until expiration if the bike is recovered
Do accessories and parts fall under Theft Proof?
No. Theft Proof applies only to the bike itself.
Not covered:
- Accessories attached to the bike at the time of theft (phone mounts, lights, bags, locks)
- (Damaged) parts on the bike
- Personal belongings in baskets or bags
- Third-party modifications or add-ons
How much does Theft Proof cost?
Current pricing:
- 2 years: €280
- 3 years: €390
Do you offer monthly payments?
No, Theft Proof currently requires a one-time payment for the full coverage period selected (1, 2, or 3 years).
Do I need to cancel Theft Proof, or can I extend my coverage?
No cancellation is required! Theft Proof does not automatically renew, so you'll never have to worry about unexpected recurring charges.
If you’d like to keep your bike protected beyond your initial term (1, 2, or 3 years), you can easily extend your plan:
Renewal reminders: We’ll send you an email as your coverage nears its end to remind you to top up.
How to extend: You can purchase an extension anytime directly on our Theft Proof page.
Maximum coverage limit: You can top up your Theft Proof as long as the total combined coverage does not exceed 4 years per bike.
If you like to stay protected, then Theft Proof must be extended before your end date. Once coverage expires, it cannot be repurchased for that bike.
Can I get a refund on Theft Proof?
Theft Proof is a one-time upfront package, and we do not offer pro-rated refunds for unused months or leftover service (for example, if you sell your bike early).
The only exception is our 14-day cancellation window, which allows you to cancel your Theft Proof package within 14 days of purchase for a full refund.
What happens if I sell my bike with Theft Proof active?
Theft Proof is a personal service, linked to a Bike ID. Transferring Theft Proof, to a new owner when selling your bike, is not possible.
Service Details
How does Theft Proof work with a replaced bike?
Theft Proof is a one-time service linked to your specific bike (by serial number), not your account.
If your bike is recovered:
- Theft Proof remains valid until the original expiration date
- You keep the same coverage for your original bike
If your bike is replaced:
- The Theft Proof service is linked to your original bike and its bike ID
- Your replacement bike is NOT automatically covered
- You must purchase a new Theft Proof plan to cover the replacement bike
Can I purchase Theft Proof after buying my bike?
Yes, you can add Theft Proof within 14 days after delivery.
Be aware: You cannot add Theft Proof to second-hand bikes.
What's the maximum coverage period?
The maximum Theft Proof coverage period you can purchase is 3 years.
What do I need to do to ensure my bike is covered?
For Theft Proof to be valid:
- Properly secure your bike: The Kick Lock must be engaged (locked with a tap of your toe)
- Arm the anti-theft system: Smart features must be armed when theft occurs
- Report immediately: Report the theft in the VanMoof app as soon as you discover it
- File police report: Complete an official police report within 48 hours
- Submit documentation: Upload the police report through our contact form
Important: Theft Proof is only valid if the Kick Lock was properly engaged and the anti-theft system was armed at the time of theft. No additional lock is required.
Tracking and Technology
How is my bike tracked?
VanMoof uses multiple tracking technologies:
- GSM cell-tower triangulation: Pinpoints your bike's location using cellular networks
- Smartphone GPS: Enhanced accuracy when your phone is nearby
- Apple Find My integration: Provides general location awareness
Important notes:
- Tracking only activates once you report the bike as stolen in the app
- For privacy reasons, tracking cannot be activated before theft is reported
- Apple Find My does NOT replace VanMoof Theft Tracking - always report theft in the VanMoof app
Can I track my bike with Ride Pro?
Yes. Ride Pro subscription offers enhanced tracking features:
With Ride Pro:
- In-app GPS map showing real-time location
- Bluetooth proximity radar
- Instant theft alerts
- You become your own Bike Hunter
With Theft Proof:
- Professional Bike Hunters track and recover your bike
- Replacement if not recovered in 14 days
You can have both services for maximum protection and flexibility.
What tracking do I get with different bike models?
- S6 series: Track via VanMoof App (Ride Pro adds in-app live tracking)
- S5 & A5: Track via MyVanMoof account (Ride Pro adds in-app tracking)
- S3 & X3 (and older): Track with Ride Pro (activated before March 31st, 2026)
Differences Between Services
What's the difference between Theft Proof and Ride Pro?
| Feature | Theft Proof | Ride Pro |
|---|---|---|
| Who tracks | Our professional Bike Hunters | You (become your own Bike Hunter) |
| Replacement | Yes - if not recovered in 14 days | No replacement |
| Tracking access | Via MyVanMoof account or email, or in-app | In-app |
| Alerts | No | Yes - instant theft alerts |
| Payment | One-time for 1-3 years | Monthly or yearly subscription |
Additional Questions
Can I transfer Theft Proof to a new bike?
Theft Proof is a personal service uniquely linked to both you and your specific Bike ID. Because of this, coverage or leftover months cannot be transferred to another person or moved over to a different bike.
A new Theft Proof plan will need to be purchased in scenarios such as:
You buy a new bike (including when you sell your previous VanMoof and upgrade).
Your bike is replaced through Theft Proof (replacement bikes are not automatically covered and require a fresh plan).
What happens if my bike is stolen multiple times?
Only if your bike is recovered and then stolen again during the coverage period:
- You can use Theft Proof again for the second theft
- Coverage remains valid until the original expiration date
- Only one replacement per coverage period
Do I need any additional locks?
No additional lock required. Your integrated Kick Lock is sufficient for Theft Proof coverage, as long as it's properly engaged when theft occurs.
For extra security, you may choose to use additional locks, but they are not required for coverage.