Availability & Coverage
For which bike models is VanMoof Theft Proof available?
VanMoof Theft Proof is currently available for the VanMoof S5, A5, and S6 series.
Where is VanMoof Theft Proof available?
VanMoof Theft Proof is currently only available for riders in the Netherlands, Germany, France and the United Kingdom.
How long after I report my bike stolen, will my replacement bike be delivered?
If your bike is stolen and you have reported it through the app and uploaded a police report, our team of bike hunters will begin the recovery process immediately. If your bike is not recovered within 14 days, we will order a replacement bike for you.
Our goal is to deliver your replacement bike within 14 days after the order is placed. This means the maximum period you will be without a bike is 28 days.
What if you recover my bike, but it is badly damaged?
VanMoof Theft Proof does not cover damages resulting from theft or vandalism. We will return your bike to you in the condition it was recovered. If your bike needs repairs, please visit a VanMoof partner.
Do accessories fall under Theft Proof?
VanMoof Theft Proof only applies to the bike itself. Accessories and personal items attached to the bike at the time of theft are not covered.
Payment & Refunds
How much does it cost?
VanMoof Theft Proof is €150 for 12 months, €280 for 24 months, and €390 for 36 months.
Do you offer monthly payments?
At the moment, we require a one-time payment for Theft Proof.
Do I need to cancel Theft Proof after the year has ended?
Theft Proof coverage does not automatically renew at the conclusion of its respective period. The maximum of Theft Proof coverage is 3 years.
Can I get a refund on Theft Proof?
Refunds are generally not available for VanMoof Theft Proof. However, you have the option to cancel your purchase within 14 days of completing the transaction. Please note that once you have reported your bike as stolen through the app, cancellation of the Theft Proof service is no longer possible.
Please check the terms and conditions for more information.