EU: VanMoof Service Partners

VanMoof Partners will only be supplied with spare parts to support S3 & X3 and newer.

How can I make a repair appointment?

Repair appointments can be booked directly with VanMoof partners. You can find a list of our partners and their contact information below. 

What partners are available to riders now?

You can find a Service Partner on our interactive map* here.

*The number of partners will gradually increase, so keep an eye on our map for new locations.

What is the current status with the distribution of spare parts?

We’re working hard to distribute spare parts globally. An initial selection of VanMoof partners across the Netherlands and Germany are now able to perform certain repairs (depending on capacity and stock). We are progressively expanding this network to more locations across different markets. At the same time we are increasing the flow of parts progressively as we rebuild our supply chain and conduct additional control. 

You can book a repair appointment with a partner near you directly (see the participating partners above). We’ll update you in February when more partners are available.

Is my repair covered by my warranty? 

Unfortunately, as the warranty and 'Peace of Mind' services were put in place by the old VanMoof, they’re no longer valid due to the bankruptcy. To keep service our riders’ bikes in the most sustainable and efficient way, we’re moving to a new maintenance model that outsources servicing to an ever-expanding partner network of specialized shops and repair centers. 

We’ll deliver a constant supply of spare parts to this partner network, charging cost price plus an operating fee in an effort to keep all legacy parts as affordable as possible. Our partners will use the parts to carry out servicing and repairs on VanMoof bikes, and all repairs and servicing should now be booked directly with them. 

As part of the restart, we’re dedicating significant resources to redesigning and enhancing parts for the VanMoof S3 & X3, making them more robust and easier to fix. We’re also creating the tech infrastructure (apps, knowledge base, and a dedicated Support team, for example) so our partners can help our riders in the smoothest and most efficient way possible

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