I ordered a bike before VanMoof was taken over by McLaren Applied. When will it be delivered/when will I receive a refund?

The order you placed was with a company (the ‘old’ VanMoof) that unfortunately has since been declared bankrupt. The ‘new’ VanMoof is a different company that doesn’t have access to the funds that were paid or the bikes that were promised. For this reason, you have a claim towards the old entity and are a debtor in the bankruptcy.

We sincerely hope that you get refunded by the trustees of the bankruptcy in the future. If you used a credit card or a payment service like PayPal you may be eligible for a refund through them – please check with these companies directly.

Trustee offices:

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