The order you placed was with a company (the ‘old’ VanMoof) that unfortunately has since been declared bankrupt. The ‘new’ VanMoof is a different company that doesn’t have access to the funds that were paid or the bikes that were promised. For this reason, you have a claim towards the old entity and are a debtor in the bankruptcy.
We sincerely hope that you get refunded by the trustees of the bankruptcy in the future. If you used a credit card or a payment service like PayPal you may be eligible for a refund through them – please check with these companies directly.
Trustee offices:
- NL: HVG Law
- UK: BTG (vanmoofuk@btguk.com)
- DE: Rechtsanwalt Christian Otto
- FR: MJ Associes