My VanMoof has been stolen. What can I do?

Activate Tracking 

If you think, your bike has been stolen and you want to track it, you need to report it missing. Please open your VanMoof app, navigate to the 'Garage' section and select the VanMoof you want to report as missing. Once selected, scroll to the bottom until you see 'Mark as missing.' Please follow the steps presented in the app. 

If someone steals my bike, can they download the app and then use the bike?

No, they would need your VanMoof login details to use the bike normally. When you have reported your VanMoof as missing  via the app, all smart features are locked down. The bike is also clearly identifiable as stolen, turning anti-theft tracking on and making life very difficult for thieves.

 

 

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